After installing agent software, it needs to be added to a group. Only group admin has privilege to add an agent to a group
OS should be Windows 7 SP1 or higher. You need to have an internet connection in the machine where the agent is running.
Yes, we do support analog and digital cameras.
Please contact our support team to check whether your email address is configured
Please click here to see the set up video for the agent software and adding devices.
Yes, You need to have an internet connection in the machine where the agent is running. We have a stand-alone version called On Premise edition. You can contact our customer support for more details.
No. You don’t have to add all the 48 cameras one by one. Instead you can just add the 2 NVRs and the cameras will be automatically detected
We check the connectivity by default and marks as error where a camera is not detected. However, you can go to the agent software "Camera details" tab and mark the connected status of the free channels to false. Once you set this up, the health status from those channels will be ignored.
We have full support for HikVision, Dahua, CP plus and basic health monitoring support for other brands.
Your DVR’s IP address and related information is all located in the DVR/NVR’s network menu. Make sure DHCP is disabled in the device
By default the camera manufactures have a default port setting as below.
But this default port setting may be modified by your administrator and you can see the related information in the DVR/NVR’s network menu.
If you have static ip then a permanent public ip is assigned to you by the Internet service provider (ISP). In such cases if dvr tcp/server port is forwarded in modem, then dvr can be accessed from outside location via the static ip. You can be add dvr to agent by giving dvr ip.
You can configure our ddns in dvr and port forward the dvr tcp/server port in modem. Once DDNS is enabled and configured, dvr can be accessed from outside network via DDNS. DVR can be added to Agent by giving ddns details.
Tunnelling allows secure movement of data from one private network to another across a public network, such as the Internet. In a tunnelled environment dvr can be accessed with dvr ip from a different location but within the tunnelled network. DVR can be added to Agent with dvr ip itself.
In agent select DVR make as ONVIF and add dvr by entering DVR ip, username, password and port number.
Application shall be able to get device information such as DVR/NVR health, Cameras’ health, model and firmware version, get and set time of the device
Application shall be able to get device information such as DVR/NVR health, Cameras’ health, model and firmware version, get and set time of the device, able to move PTZ camera, stream video and audio using the selected profile over RTSP.
Application shall be able to get device information such as DVR/NVR health, Cameras’ health, model and firmware version, able to get and set time of the device, able to move PTZ camera. Application shall be able to receive a stream and decode H.264 and H.265, able to receive all types of Motion and Tampering events, able to receive Jpeg snapshots, able to stream audio and send a stream of AAC encoded audio.
Application shall be able to get device information such as DVR/NVR health, Cameras’ health, model and firmware version, able to get and set time of the device, monitor events like storage failure and last backup.
Instead of IP address of DVR, you can use the public IP of the location where DVR is installed. In this case the tcp/server port of the dvr needs to be forwarded in the router. Also, the connectivity will depend on the stability of internet.
We support all health issues except camera image quality check for all IP cameras. And yes, you need to select IP camera
Port forwarding is a configuration setting in your router, that is essential to making your security DVR or NVR accessible from online using either your computer or mobile device. Depending on the manufacturer of your surveillance video recorder, it will use specific ports for web login, data communication, and video streaming to serve up the camera feed.
You can contact our support team for licence extension and for increasing supported device count.
Go to the user management section and click on Add icon in top right corner. Only admin users have permission to invite other users to the group.
In the health page click on the ticket icon next to the device name. You can assign and raise the ticket. A mobile notification and email will be sent to the assigned person. There is option to send SMS also.
Clicks on tickets in the menu. Select the assigned ticket. You can either give a planned date for attending the issue raised or can close the ticket for review. The ticket can be closed only by the person who has raised the ticket.
First, the vendor needs to be invited to the group. Go to the ticket configuration section and select the group member and give a assignee group
Turn around time is a measure of time taken to close the tickets raised.
Navigate to configuration page. Click on notifications. Enable the notifications you like to receive.
Only admin users have the permission to edit/update DVR details on the health portal. If you have an admin login go to configuration and their select DVR configuration.
1. Check if internet connection in agent installed pc is active
2. Check if any firewall is enabled in agent installed pc. Firewall can be both hardware and software. If firewall is enabled, make sure below server addresses are accessible from application installed pcs.
Yes, you can view any CCTV camera model with Smart Surveillance Central monitoring application.
You can download and install .Net version 4.6.2 or higher from Microsoft website. Click here to download .Net Version 4.6.2
This option is to view the video from the secondary cloud backup, if you are using secondary cloud backup feature
If you check the Auto Load option, you don’t need to select a group each time. Group will be automatically loaded soon after you login to VMS.
You have to create a view of required number of columns and rows first. Then you can drag and drop the cameras from the "Devices" section in each cell to view.
You need to select a group for loading devices. The group selection menu is available in the start page or file -> group selection.
You can mask these cameras from the agent.
You can create and activate database after installing SQL Server express from Microsoft website.
Please configure SQL database in LAN and point all VMS to that database for enabling features like single reporting and Incident Management with peer notifications. Click here to view steps for configuration.