After installing agent software, it needs to be added to a group. Only group admin has privilege to add an agent to a group
OS should be Windows 7 SP1 or higher. You need to have an internet connection in the machine where the agent is running.
Yes, we do support analog and digital cameras.
Please contact our support team to check whether your email address is configured
Please click here to see the set up video for the agent software and adding devices.
Yes, You need to have an internet connection in the machine where the agent is running. We have a stand-alone version called On Premise edition. You can contact our customer support for more details.
No. You don’t have to add all the 48 cameras one by one. Instead you can just add the 2 NVRs and the cameras will be automatically detected
We check the connectivity by default and marks as error where a camera is not detected. However, you can go to the agent software "Camera details" tab and mark the connected status of the free channels to false. Once you set this up, the health status from those channels will be ignored.
We have full support for HikVision, Dahua, CP plus and basic health monitoring support for other brands.
Your DVR’s IP address and related information is all located in the DVR/NVR’s network menu. Make sure DHCP is disabled in the device
By default the camera manufactures have a default port setting as below.
But this default port setting may be modified by your administrator and you can see the related information in the DVR/NVR’s network menu.
Instead of IP address of DVR, you can use the public IP of the location where DVR is installed. In this case the tcp/server port of the dvr needs to be forwarded in the router. Also, the connectivity will depend on the stability of internet.
We support all health issues except camera image quality check for all IP cameras. And yes, you need to select IP camera
Port forwarding is a configuration setting in your router, that is essential to making your security DVR or NVR accessible from online using either your computer or mobile device. Depending on the manufacturer of your surveillance video recorder, it will use specific ports for web login, data communication, and video streaming to serve up the camera feed.
Go to the user management section and click on Add icon in top right corner. Only admin users have permission to invite other users to the group.
In the health page click on the ticket icon next to the device name. You can assign and raise the ticket. A mobile notification and email will be sent to the assigned person. There is option to send SMS also.
Clicks on tickets in the menu. Select the assigned ticket. You can either give a planned date for attending the issue raised or can close the ticket for review. The ticket can be closed only by the person who has raised the ticket.
First, the vendor needs to be invited to the group. Go to the ticket configuration section and select the group member and give a assignee group
Turn around time is a measure of time taken to close the tickets raised.
Navigate to configuration page. Click on notifications. Enable the notifications you like to receive.
Yes, you can view any CCTV camera model with Smart Surveillance Central monitoring application.
This option is to view the video from the secondary cloud backup, if you are using secondary cloud backup feature
You have to create a view of required number of columns and rows first. Then you can drag and drop the cameras from the "Devices" section in each cell to view.