We are committed to keeping your trust on us with your information. That starts with helping you understand our privacy practices on the information we collect, how it is used and shared, and your choices regarding this information.
We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
This policy applies to users of ConceptBytes services anywhere in the world, including users of Smart Surveillance apps, websites, features or other services.
The following information is collected by or on behalf of ConceptBytes:
This may include:
This may include:
Depending on the ConceptBytes services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi. Further depending on locations of devices you have entered in ConceptBytes apps, we may collect location information as entered by you.
If you are app user and have provided permission for the processing of location data, ConceptBytes apps collects location information when the app is running in the foreground.
We collect information about how you interact with our apps. This includes information such as access dates and times, app features and app crashes. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
We may collect device information like device make, IP address, username, password, activated channels, device status etc when you configure Smart Surveillance apps. The devices include cameras, digital video recorder (DVR), network video recorder (NVR). This may include information such as your device history.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, and network information.
We enable users to communicate with each other and ConceptBytes through the ConceptBytes apps, websites, and other services. For example, we enable users to raise tickets for assistance on ConceptBytes or other users and exchange text information through apps.
These may include:
ConceptBytes (and its apps) collects and uses information to enable reliable and convenient device monitoring, backup and to generate actionable intelligence. We also use the information we collect:
ConceptBytes does not sell or share your personal information to third parties for third party direct marketing purposes.
ConceptBytes uses the information it collects for purposes including:
ConceptBytes uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
ConceptBytes uses the information we collect to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, in connection with our services.
ConceptBytes uses the information we collect to enable communications between our users. For example, one user can raise ticket on another user and track this to completion through followup messages.
We may use the information we collect to investigate or disputes relating to your use of ConceptBytes services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Some of ConceptBytes's products, services and features require that users share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
The information that ConceptBytes’s products, services collect shall be shared:
We love hearing from our users -- including through public forums such as ConceptBytes blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
User profiles normally get associated with Groups owned by other users, who may share your information with other users or another party
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
ConceptBytes may provide information to its vendors, consultants, research firms, and other service providers or business partners. This may include, for example:
ConceptBytes may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect ConceptBytes’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
ConceptBytes may share your information other than as described in this policy if we notify you and you consent to the sharing.
ConceptBytes retains user profile and other information for as long as you maintain your ConceptBytes account.
ConceptBytes retains transaction, usage and other information in connection with regulatory, tax, insurance or other requirements in the places in which it operates.
Users may request deletion of their accounts at any time. Following such request, ConceptBytes deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
ConceptBytes requires user profile information in order to provide its services, and retains such information for as long you maintain your ConceptBytes account.
ConceptBytes retains certain information, including transaction, location, device data, device history and usage information in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide ConceptBytes services, enable customer support, enhance the user experience or other operational purposes, ConceptBytes takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the Privacy Settings in the ConceptBytes app, or via ConceptBytes web app.
Following such request, ConceptBytes deletes the information that it is not required to retain. In certain circumstances, ConceptBytes may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, ConceptBytes will delete your account as described above.
ConceptBytes may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if ConceptBytes shuts down a user's account because of unsafe behavior or security incidents, ConceptBytes may retain certain information about that account to prevent that user from opening a new ConceptBytes account in the future.
ConceptBytes may also retain information that is not related to user but related to devices of customer organization, which may be retained till explicit request is placed by customer organization. This allows flexibility customer organizations in assigning different employees as users to ConceptBytes products and services.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section summarizes ConceptBytes grounds for processing personal information under the GDPR, and the rights of EU users as relates to ConceptBytes handling of personal information.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ('GDPR'). This section provides information as relates to EU users' rights, and ConceptBytes responsibilities, under this regulation.
If you are ConceptBytes user in the EU, you have the following rights with respect to ConceptBytes handling of your personal information. To exercise these rights, please see below or submit your request to ConceptBytes via Email.
Users outside the EU may also request explanation, correction, deletion or copies of their personal data to ConceptBytes via Email.
2509 AJ DEN HAAG
(+31) - (0)70 - 888 85 00
The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, ConceptBytes processes the information of EU users based on one or more of the grounds specified under the GDPR:
ConceptBytes provides means for you to see and control the information that ConceptBytes collects, including through:
You may also request that ConceptBytes provide you with explanation, copies or correction of your data.
The Privacy Settings menu in the ConceptBytes app gives users the ability to set or update their information, and their preferences for receiving mobile notifications. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
Users have option to set or update location of devices. ConceptBytes device location services to make it easier to navigate to these locations. Location data helps improve our services navigation, and customer support.
Users with higher privileges has option to edit or update location information of devices.
User location information is not stored in ConceptBytes apps or services.
Notifications: Device Status and Tickets
ConceptBytes provides users with status notifications and updates related to monitored devices and tickets. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the ConceptBytes app.
Notifications: Software Alerts
ConceptBytes provides users with software generated notifications and updates related to data processed from monitored devices. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the ConceptBytes app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the ConceptBytes app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the ConceptBytes app seeks before you first use the app, and your use of the app constitutes your consent.
You may request that ConceptBytes:
You can also edit the name, phone number and email address associated with your account through the Privacy Settings menu in apps.
We may occasionally update this policy.
We may occasionally update this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.