We are committed to keeping your trust on us with your information. That starts with helping you understand our privacy practices on the information we collect, how it is used and shared, and your choices regarding this information.

We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).

This privacy policy is representing all products & services provided by ConceptBytes®. The keyword ConceptBytes, is used across policy document to represent all product & services from ConceptBytes.

Last Modified: May 25, 2018
Effective Date: May 25, 2018




This policy applies to users of ConceptBytes services anywhere in the world, including users of Smart Surveillance apps, websites, features or other services.

The Information We Collect


ConceptBytes collects:

The following information is collected by or on behalf of ConceptBytes:

  1. Information you provide
  2. This may include:

    • User profile: We collect information when you create or update your ConceptBytes account. This may include your name, email, phone number, login name and password, address. This also includes the preferences and settings that you enable for your ConceptBytes account.
    • User content: We may collect information that you submit when you contact ConceptBytes customer support, provide ratings or support request.
  3. Information created when you use our services, such as location, usage and device information.
  4. This may include:

    • Location Information
    • Depending on the ConceptBytes services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi. Further depending on locations of devices you have entered in ConceptBytes apps, we may collect location information as entered by you.

      If you are app user and have provided permission for the processing of location data, ConceptBytes apps collects location information when the app is running in the foreground.

    • Usage information
    • We collect information about how you interact with our apps. This includes information such as access dates and times, app features and app crashes. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

    • Device Information
    • We may collect device information like device make, IP address, username, password, activated channels, device status etc when you configure Smart Surveillance apps. The devices include cameras, digital video recorder (DVR), network video recorder (NVR). This may include information such as your device history.

      We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, and network information.

    • Communications data
    • We enable users to communicate with each other and ConceptBytes through the ConceptBytes apps, websites, and other services. For example, we enable users to raise tickets for assistance on ConceptBytes or other users and exchange text information through apps.

  5. Information from other sources
  6. These may include:

    • User feedback, such as as ratings or compliments.
    • Users providing your information in connection with referral programs.
    • Users requesting services for or on your behalf.
    • ConceptBytes business partners through which you create or access your ConceptBytes account, such as payment providers, who use ConceptBytes’s APIs or whose API ConceptBytes uses (such as Microsoft Azure, Google Maps etc).
    • The owner of Concept apps Business profile that you use.

How We Use Your Information


ConceptBytes (and its apps) collects and uses information to enable reliable and convenient device monitoring, backup and to generate actionable intelligence. We also use the information we collect:

ConceptBytes does not sell or share your personal information to third parties for third party direct marketing purposes.

ConceptBytes uses the information it collects for purposes including:

  1. Providing services and features
  2. ConceptBytes uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

    • Create and update your account.
    • Verify your identity.
    • Enable device monitoring, backup and generating actionable intelligence.
    • Process or facilitate payments for those services.
    • Enable features that allow you to share information with other users, such as when you submit a ticket on device, share data with a friend.
    • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
  3. Customer support
  4. ConceptBytes uses the information we collect to assist you when you contact our customer support services, including to:

    • Direct your questions to the appropriate customer support person.
    • Investigate and address your concerns.
    • Provide support or training to you with product or service usage.
    • Monitor and improve our customer support responses.
  5. Research and development
  6. We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, in connection with our services.

  7. Communications among users
  8. ConceptBytes uses the information we collect to enable communications between our users. For example, one user can raise ticket on another user and track this to completion through followup messages.

  9. Legal proceedings and requirements
  10. We may use the information we collect to investigate or disputes relating to your use of ConceptBytes services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Cookies And Third Party Technologies


ConceptBytes and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. ConceptBytes uses cookies and similar technologies for purposes such as:

Information Sharing And Disclosure


Some of ConceptBytes's products, services and features require that users share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.

The information that ConceptBytes’s products, services collect shall be shared:

  1. By users with other users
    • For example, users will raise tickets on other users for resolution, during reviews of tickets users may share information. This is will be restricted users under same group.
  2. With the general public when you submit content to a public forum
  3. We love hearing from our users -- including through public forums such as ConceptBytes blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

  4. With the owner of ConceptBytes accounts that you may use
  5. User profiles normally get associated with Groups owned by other users, who may share your information with other users or another party

  6. With ConceptBytes subsidiaries and affiliates
  7. We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

  8. With ConceptBytes service providers and business partners
  9. ConceptBytes may provide information to its vendors, consultants, research firms, and other service providers or business partners. This may include, for example:

    • Payment processors and facilitators.
    • Cloud storage providers.
    • Data analytics providers.
    • Research partners, including those performing surveys or research projects in partnership with ConceptBytes or on ConceptBytes’s behalf.
    • Vendors that assist ConceptBytes to enhance the safety and security of its apps.
    • Consultants, lawyers, accountants and other professional service providers.
  10. For legal reasons or in the event of a dispute
  11. ConceptBytes may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect ConceptBytes’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

  12. With your consent
  13. ConceptBytes may share your information other than as described in this policy if we notify you and you consent to the sharing.

Information Retention And Deletion


ConceptBytes retains user profile and other information for as long as you maintain your ConceptBytes account.

ConceptBytes retains transaction, usage and other information in connection with regulatory, tax, insurance or other requirements in the places in which it operates.

Users may request deletion of their accounts at any time. Following such request, ConceptBytes deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.

ConceptBytes requires user profile information in order to provide its services, and retains such information for as long you maintain your ConceptBytes account.

ConceptBytes retains certain information, including transaction, location, device data, device history and usage information in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide ConceptBytes services, enable customer support, enhance the user experience or other operational purposes, ConceptBytes takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.

You may request deletion of your account at any time through the Privacy Settings in the ConceptBytes app, or via ConceptBytes web app.

Following such request, ConceptBytes deletes the information that it is not required to retain. In certain circumstances, ConceptBytes may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, ConceptBytes will delete your account as described above.

ConceptBytes may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if ConceptBytes shuts down a user's account because of unsafe behavior or security incidents, ConceptBytes may retain certain information about that account to prevent that user from opening a new ConceptBytes account in the future.

ConceptBytes may also retain information that is not related to user but related to devices of customer organization, which may be retained till explicit request is placed by customer organization. This allows flexibility customer organizations in assigning different employees as users to ConceptBytes products and services.

Special Information For EU Users


Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section summarizes ConceptBytes grounds for processing personal information under the GDPR, and the rights of EU users as relates to ConceptBytes handling of personal information.

Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ('GDPR'). This section provides information as relates to EU users' rights, and ConceptBytes responsibilities, under this regulation.

  1. EU User Rights
  2. If you are ConceptBytes user in the EU, you have the following rights with respect to ConceptBytes handling of your personal information. To exercise these rights, please see below or submit your request to ConceptBytes via Email.

    Users outside the EU may also request explanation, correction, deletion or copies of their personal data to ConceptBytes via Email.

    • a. Explanation and copies of your data
      • You have the right to request an explanation of the information that ConceptBytes has about you and how ConceptBytes uses that information.
      • You also have the right to receive a copy of the information that ConceptBytes collects about you if collected on the basis of consent or because ConceptBytes requires the information to provide the services that you request.
    • b. Correction
      • If ConceptBytes has information about you that you believe is inaccurate, you have the right to correct of your information. Users may requests correction through the Privacy Settings menu in the ConceptBytes app, or via ConceptBytes website.
    • c. Deletion
      • Users may request deletion of their accounts at any time. Users may requests deletion through the Privacy Settings menu in the ConceptBytes app, or via ConceptBytes website. We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
    • d. Objections and complaints
      • Users in the EU have the right to object to ConceptBytes processing of personal data based on profiling and/or automated decision making. ConceptBytes may continue to process your information notwithstanding the objection to the extent permitted under GDPR.
      • Users in the EU also have the right to file a complaint relating to ConceptBytes handling of your personal information with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority. Their contact information is as follows:
      • Autoriteit Persoonsgegevens
        Postbus 93374
        2509 AJ DEN HAAG
        (+31) - (0)70 - 888 85 00

      • You may also submit questions, comments or complaints to ConceptBytes via Email.
  3. Grounds for Processing
  4. The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, ConceptBytes processes the information of EU users based on one or more of the grounds specified under the GDPR:

    • a. The processing is necessary to provide the services and features you request
      • ConceptBytes must collect and use certain information in order to provide its services. This includes:
        • User profile information that is necessary to establish and maintain your account, including to verify your identity; enable communications with you about app services and accounts.
        • Usage information, which is necessary to maintain, optimize and enhance ConceptBytes services.
      • Collection and use of this information is a requirement for using ConceptBytes apps.
    • b. The processing is necessary to protect the vital interests of our users or of others
      • ConceptBytes may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users or of others.
    • c. The processing is necessary for ConceptBytes's legitimate interests
      • ConceptBytes collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information:
        • To inform law enforcement officials regarding criminal acts or threats to public safety.
        • To provide customer support.
        • To optimize our service and develop new services.
        • For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience.
    • d. The processing is necessary for the legitimate interests of other persons or parties
      • ConceptBytes collects and uses personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others.
      • ConceptBytes may also process personal information when necessary in regards to a substantial public interest, on the basis of applicable laws.
    • e. The processing is necessary to fulfill ConceptBytes legal obligations
      • ConceptBytes is subject to legal requirements in the jurisdictions in which it operates that require us to collect, process, disclose and retain your personal data.
      • ConceptBytes may also share information with law enforcement, or requests by third parties pursuant to legal processes.
    • f. Consent
      • ConceptBytes may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature.
      • ConceptBytes relies on consent in connection with data collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you. If you are an EU user, the following types of data collections or uses are done on the basis of your consent.
        • Location Information (only when navigation features are used)
        • Notifications: Device status and Tickets
        • Notifications: Software Alerts

Choice And Transparency


ConceptBytes provides means for you to see and control the information that ConceptBytes collects, including through:

You may also request that ConceptBytes provide you with explanation, copies or correction of your data.


The Privacy Settings menu in the ConceptBytes app gives users the ability to set or update their information, and their preferences for receiving mobile notifications. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.


Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the ConceptBytes app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the ConceptBytes app seeks before you first use the app, and your use of the app constitutes your consent.


You may request that ConceptBytes:

You can also edit the name, phone number and email address associated with your account through the Privacy Settings menu in apps.

Updates To This Policy


We may occasionally update this policy.

We may occasionally update this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.